Delivery & Refunds

We deliver within Doha, Qatar and selected surrounding areas. If you are unsure whether your address falls within our delivery zone, please contact us before placing your order.

We do not currently offer international shipping or deliveries outside of Qatar.

We offer three delivery windows each day. When placing your order, you will be asked to select a preferred timeslot:

• Morning — 9:00 AM to 12:00 PM
• Afternoon — 12:00 PM to 4:00 PM
• Evening — 4:00 PM to 8:00 PM

We will do our best to honour your selected window. If a delay arises, we will contact you in advance. Exact arrival times within a window cannot be guaranteed.

To ensure your arrangement is prepared with care, we observe the following cut-off times:

• Same-day delivery — orders must be placed by 10:00 AM. Same-day availability is subject to capacity and is not guaranteed.
• Next-day delivery — orders must be placed by 10:00 PM the evening before.
• Scheduled future deliveries — can be placed at any time in advance. We recommend ordering at least 48 hours ahead for bespoke or large arrangements.

Delivery is complimentary on all orders over QAR 300.

A delivery fee of QAR 30 applies to orders below QAR 300. This fee is shown clearly at checkout before you confirm your order.

Please ensure that the recipient — or a trusted person on their behalf — will be available at the delivery address during the selected timeslot. Our arrangements are fresh and perishable and cannot be left unattended in warm conditions.

If the recipient is unavailable, we will try to reach you and the recipient. If we cannot, the arrangement may be returned and re-delivery may incur an additional fee. We are not responsible for failed deliveries caused by incorrect address information or an unreachable recipient.

For events, corporate gifting, or larger orders, please reach out to us directly. These may require extended lead times and will be planned with you individually.

To keep your arrangement looking its best, unwrap it soon after it arrives, trim the stems and place them in fresh water, and keep it away from direct sunlight and air conditioning. With proper care, most of our arrangements last between five and ten days.

Every arrangement is prepared using fresh, high-quality flowers and designed to closely reflect the style and appearance shown on our Instagram.

As fresh flowers are natural products, slight variation in colour, size, and exact form is part of their character.

If your order arrives damaged, in poor condition, or with flowers that are not fresh, please contact us as soon as you receive it. We will gladly offer either:

• A 100% refund, or
• A replacement arrangement at no additional cost.

To help us resolve it quickly, please include your order number and a clear photo of the arrangement you received.

As our flowers are sourced and our arrangements prepared specifically for each order, late cancellations are non-refundable.

We kindly recommend contacting us as early as possible should you need to make any changes to, or cancel, your order.

Approved refunds are returned to your original payment method. We will confirm by email once a refund has been issued.

We are a small, home-based studio and we take every order personally. If you have a question about a delivery, or something is not right with your order, please get in touch and we will do our best to make it right.

Email: [email protected]