Privacy Policy

Ginza is a luxury floral brand based in Doha, Qatar.

Email: [email protected]

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

This website is not intended for children and we do not knowingly collect personal data from anyone under the age of 18.

We only collect the information we need in order to run our business and provide our services. Depending on how you interact with us, we may collect:

1. Information you provide directly

• Identity details — name, title.
• Contact details — billing and delivery addresses, email address, phone number.
• Order details — items ordered, delivery date and time, occasion, gift message.
• Recipient details — name, delivery address, phone number and any card message.
• Account details — username, password and preferences if you create an account.
• Payment details — payment method, transaction information. Card data is processed securely by our payment provider; we do not store full card numbers.
• Communication — emails, messages, feedback, or responses to surveys.

2. Information we collect automatically

• Technical data — IP address, browser type and version, device type, operating system.
• Usage data — pages viewed, time spent on the website, clicks, and interaction with our product pages and other features.
• This data is typically collected via cookies and similar technologies (see section 5).

3. Information we receive from third parties

• Payment providers — to confirm and process your payments.
• Delivery and logistics partners — to manage and track deliveries.
• Analytics partners — to help us understand website usage and improve our service (in aggregated or pseudonymous form where possible).

We use your personal data to:

• Process your orders, handle payments, and deliver to you or your chosen recipient.
• Send order confirmations, delivery updates, and other service messages.
• Operate and improve our website and personalise your experience.
• Respond to your queries, feedback, or complaints.
• Send newsletters and offers if you choose to receive them — you can opt out at any time via the “unsubscribe” link or by contacting us.
• Keep appropriate records and comply with our legal and regulatory obligations.

We do not sell your personal data. We may share it with trusted third parties who help us provide our services, including:

• Payment service providers — to securely process payments.
• Delivery partners — to deliver flowers and gifts.
• IT, hosting and technical service providers — to operate the website and store data.
• Professional advisers — such as lawyers, accountants or auditors, where reasonably necessary.
• Authorities or regulators — if required by law or to protect our rights.
• Business transferees — in the event of a merger, sale or reorganisation of our business, where your data may be transferred as part of the transaction.

These providers only use your data on our instructions and are required to keep it secure. As some partners and servers may be located in other countries, your data may be processed outside Qatar; where required by law, we take steps to ensure it remains protected.

We use cookies and similar technologies on our website to:

• make the website function properly,
• remember your preferences (such as language or location),
• understand how visitors use our website, and
• support our marketing efforts.

You can manage cookies via your browser settings. If you choose to block or delete certain cookies, some website features may not work correctly.

We will provide a separate cookie notice or banner where required by local law.

We keep your personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• to complete your orders and provide services,
• to meet legal, accounting, or reporting requirements, and
• to resolve disputes or enforce our agreements.

When data is no longer needed, we will delete it or anonymise it so that it can no longer identify you.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction. These measures include:

• limiting access to personal data to staff and partners who need it,
• using secure servers and encryption where appropriate, and
• regularly reviewing our security practices.

No system can be completely secure. However, we strive to protect your information in line with applicable legal requirements and good industry practice.

Our website may include links to third-party websites, plug-ins or services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We are not responsible for the privacy practices of those third parties and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or on the website.